FFCF's websites and services include:
Information we hold about you may include any one or more of the following types of data:
Account information: When you register to use, purchase or engage with any of FFCF's goods and/or services, the minimum information we will usually ask you to provide is your name, email address, country of residence, telephone number, and year of birth. We may also ask you for additional information depending on the nature of our interaction with you.
Transactional information: When you purchase goods or services from FFCF Official Websites, we will keep a record of your transaction, including what you purchased and when, and any information you provide to us to fulfil the transaction. This may include your name, billing information and telephone number. We will not keep payment card information, except for the last four digits of your payment card number which we keep in case there are any payment disputes or we need to issue a refund. We will ensure that, when handling any information about you relating to a transaction, we comply with the applicable regulations of the Payment Card Industry. When you register to take part in events or fundraise for us we will keep a record of your name, age, email address, postal address, telephone number and relevant health information to ensure that we can understand and evaluate any risks in you taking part in the activity.
Where you purchase services on behalf of a third party (for example, where you book onto a soccer school or other course or service provided by FFCF) we will usually take details of the participants attending the school, course or service, in addition to the transactional information described above. This is in order that we may administer the provision properly and use your details for the other purposes described in this policy.
Information you provide to us in response to a survey: We may occasionally contact you to ask for your feedback on FFCF goods and/or services or goods or services provided by a third party affiliate on our behalf (for example, match day tickets provided by Fulham Football Club) so that we can make them better and more relevant.
Information you provide to us in response to a job advertisement, where you contact us about a potential role at FFCF or where you volunteer with FFCF: We regularly advertise open positions on the Recruitment page of our website at http://www.fulhamfc.com/recruitment.
Information from other companies: We may use publicly available postal address lists and the edited electoral roll to ensure that the information we hold about you is accurate or we may use this information, together with general market research information (for example, demographic information), to add to and enhance our database.
Donations and Gift Aid: When you fundraise or donate to FFCF (including where you make any one-off donations) we will keep a record of your title, name, age, email address, postal address, telephone number. If you are a UK tax payer and donate to FFCF through a paper form or through an online platform such as Just Giving and opt for FFCF to reclaim the tax on the donation, in addition to the above, FFCF will also collect your tax status.
Information you provide to us in order to take part in an activity: In order to take part in FFCF's activities you will need to provide data such as name, date of birth, address, ethnicity, sex and relevant medical information. We will also collect data on attendance and performance.
In most cases, you are not obliged to provide any personal data to us, but in some cases we may not be able to provide goods or services to you unless you provide certain minimum information. By way of example only, where you intend to make a purchase from FFCF, we may need to obtain and process certain information about you in order to enter into and perform the contract of sale with you.
The legal basis under which FFCF will process your personal data is one or more of the following:
Further details of how we will process your personal information are listed below. We have indicated by asterisks the legal basis on which we are processing or will process your personal information.
Contract performance* / **: FFCF may use account information and transactional information data, as necessary, to carry out or perform any contract which you may have entered into with us, including contracts for the purchase of courses and any other services, merchandise and other products. We also use this information to communicate with you and handle your enquiries regarding these contracts. If you order FFCF goods, products or services for another person (for example, match tickets for tour groups) we may ask you for their personal information and we will use this to provide the services you have ordered. Please ensure that you have their permission for us to process this data before providing it to FFCF.
Legal obligations**: FFCF retains records of all of its financial transactions with you in order to comply with its legal obligations to maintain adequate accounting records. FFCF may use (and disclose) the information it holds about you in order to comply with any investigative demand, court order, or a request for cooperation from a law enforcement or other government agency.
Recruitment/engagement***: If you apply for a job, register to be a volunteer or apply for a work experience placement with FFCF we may use your information for the purposes of recruitment and selection, corresponding with you and for equal opportunities monitoring.
Marketing where it is in our legitimate interest*** We may also market to you with news and offers from FFCF, its affiliates and its official sponsors and partners which we think may be of interest to you, and conduct related surveys, or analytics, where it is in our legitimate interest, and where your consent is not necessary. This can apply to individuals (e.g. analytics) but also to contacting data subjects who work for businesses.
Marketing with your consent (where consent is necessary)****: If you have consented to it (where consent is necessary) FFCF may contact you electronically with news and offers from FFCF, its affiliates, Fulham FC's official sponsors (an up-to-date list of which is at www.fulhamfc.com/sponsorship/sponsors) which we think may be of interest to you. You have the right to withdraw your consent at any time, by emailing firstname.lastname@example.org.
Other purposes***: FFCF will analyse information it holds about you to identify trends and preferences about its customers and to get a more detailed and informed picture of how its customers are using FFCF's products and services. We do this to make better strategic decisions about FFCF and its products and services so that we can improve the way we market and provide products and services to you and FFC supporters generally. FFCF may also use online usage information about you to administer and improve the function and content of the FFCF Official Websites, including to ensure that content is presented in the most effective manner for you and your device and browser, to allow you to participate in interactive features when you choose to do so and to keep our online services safe and secure. FFCF may also use the information it holds about you if required to protect the rights, property, or safety of FFCF, customers or others.
FFCF will not carry out any automated decision-making using information it holds about you.
Special Categories of Personal Data: FFCF may from time to time collect special categories of personal data on you. This includes personal data revealing: racial or ethnic origin, religious or philosophical beliefs, data concerning your health and/or your states of physical or mental health or personal data concerning your sexual orientation.
FFCF may collect these special categories of personal data for the purposes of better understanding our supporter/customer/stakeholderfan base, identifying ways to improve communication to all areas of our supportors/customers/stakeholdersfan base and to maintain FFCF's commitment to equality and diversity as it relates to all those who engage with FFCF. The table below sets out examples of the categories of personal data and the groups of people which may be relevant to this area.
|Category of personal data||Groups of people (in relation to a category of personal data)|
|Personal data revealing racial or ethnic origin||People of different racial or ethnic origins|
|Personal data revealing religious or philosophical beliefs||People holding different religious or philosophical beliefs|
|Data concerning health||People with different states of physical or mental health|
|Personal data concerning an individual's sexual orientation||People of different sexual orientation|
You can opt out of FFCF processing your special categories of personal data at anytime by either opting out of any communication sent to you or notifying the Senior Information Officer (details below).
Affiliates: Information held by FFCF may be used by affiliates of FFCF for the purposes set out in this policy, where you have consented to this. Our affiliates include the Fulham Football Club, Union Jax LLC and those businesses which share common ownership with FFCF. This may include providing them with your personal information so that they can provide you with information about their products and services that may interest you, where you have consented to this.
Sponsors and partners: FFCF does not share your personal data with our sponsors and partners, but we may: (i) share aggregate/anonymised information which is based on this information with existing and potential sponsors and partners; and (ii) if you have consented to the same, send you information about the products and services of our partners and sponsors in our marketing communications.
FFCF Funders: FFCF may share your information with funders who have provided finance to FFCF in order to deliver services to the local community or to run a particular programme.
Disclosures for legal reasons: FFCF may also disclose the information it holds about you to those persons that have a reasonable need to know such information, if it believes in good faith that this is necessary: (i) to establish, exercise or enforce its legal rights, including contractual rights; (ii) to defend itself against a legal claim; (iii) report a crime or prevent a crime (for example, ticket touting); (iv) to prevent harm to any individual or any property (including intellectual property, for example if you misuse images or videos or any other content FFCF makes available to you); (iv) to satisfy our statutory and/or regulatory obligations relating to safeguarding; or (v) to prevent fraud (for example, payment card fraud) or for credit risk reduction.
Business transfer: If FFCF sells or buys any business or assets, your personal data may be disclosed to the prospective seller or buyer of such business or assets so that they can carry out due diligence in respect of the sale or purchase, but only if FFCF has taken reasonable steps to ensure the security and confidentiality of that information. If FFCF (or substantially all of its assets) is acquired by a third party, personal data held about donors or users of its goods, products or services will be one of the transferred assets.
Transfer outside the EEA: Your information may be transferred to or accessed outside of the EU by FFCF's affiliate, the Jacksonville Jaguars LLC, who are based in the USA. Your information will only be transferred for the internal purposes of FFCF and will not be used for marketing unless you have consented to this. Jacksonville Jaguars have entered into the standard contractual clauses approved by the European Commission to safeguard your personal data and comply with applicable data protection laws.
FFCF is committed to ensuring that your information is secure. In order to prevent un-authorised access or disclosure of personal data, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect. We regularly perform testing of these procedures and have appropriate information recovery and data breach procedures in the event that we encounter any difficulties.
FFCF will retain your personal data for as long as necessary for the purposes it is collected as set out in this policy and for any longer period necessary for it to comply with statutory retention obligations and/or for the purposes of defending or making legal claims. Examples of some of our retention periods are set out below:
If any information falls into more than one category then the longer storage period will apply.
You have several rights under applicable data protection laws (unless an exemption applies), which we have summarised below. These rights can be exercised by contacting FFCF using the details given below in this policy.
You have the right to:
One of the FFCF's primary aims is to engage with participants and young persons in the community. We are keen to ensure that when we interact with participants and young persons we do so responsibly. We would therefore ask that parents and guardians supervise their participants when they are online and that participants under 18 do not submit personal information or content to the FFCF, make purchases of the FFCF's goods, products or services, or take part in FFCF events, without the consent of their parent or guardian. FFCF reserves the right to take reasonable measures in order to verify the existence and/or validity of parental consent.
If you would like to contact FFCF about this policy or any of the legal rights outlined in it, you can contact us by email at DPO@fulhamfc.com or write to:
Fulham Football Club Foundation
Surrey KT3 6PT.
In either case, your correspondence should be marked for the attention of the Senior Information Officer.